Humari Dawai Return & Refund Policy

At Humaridawai.com, we do our best to ensure that you are completely satisfied with our products & our  team facilitates processing correct medicines as per order and prescription and strives to service the medicines and products in right conditions/ without any damage every time a consumer places an order. We also strongly recommend the items are checked at the time of delivery. 

'Return' means an action of giving back the product ordered at Humari Dawai portal by the consumer. The following situations may arise which may cause the action of return of product: 

·  Product(s) delivered are past or near to its expiry date (medicines with an expiry date of less than 03 months shall be considered as near expiry).

·  Product(s) delivered were damaged in transit (do not to accept any product which has a tampered seal): 

·  Product(s) delivered do not match your order.

Note:  If the product that you have received is damaged, then do not accept the delivery of that product. If after opening the package you discover that the product is damaged, the same may be returned for a refund. Please note that we cannot promise a replacement for all products as it will depend on the availability of the particular product, in such cases we will offer a refund. 

In the aforesaid unlikely situations, if there is something wrong with the order, we'd be happy to assist and resolve your concern. You may raise a Return request with our customer care within 07 (Seven) days from the delivery of the product. Humari Dawai reserves the right to cancel the Return request, if the customer reaches out to Humari Dawai after 7 days of delivery. 

Upon receiving your Return/Refund request, Humari Dawai shall verify the authenticity and the nature of the request. If Humari Dawai finds that the request is genuine, it will initiate the Return and Refund process. Humari Dawai shall process the refund only once it has received the confirmation from the vendor concerned in respect of the contents of the product relating to that refund. 

In the event of frivolous and unjustified complaints regarding the quality and content of the products, Humari Dawai reserves the right to pursue necessary legal actions against you and you will be solely liable for all costs incurred by Humari Dawai in this regard. 

The returns are subject to the below conditions:-

·  Any wrong ordering of product doesn't qualify for Return; 

·  Batch number of the product being returned should match as mentioned on the invoice; 

·  Return requests arising due to change in prescription do not qualify for Return; 

·  Product being returned should only be in their original manufacturer's packaging i.e. with original price tags, labels, bar-code and invoice; and 

·  Partially consumed strips or products do not qualify for Return, only fully unopened strips or products can be returned. 

Non-Returnable Product: Certain categories of products are non- returnable & will not qualify for the Return as per Humari Dawai Return policy.

RETURN PROCESS:

·  For Return intimation, please visit www.humaridawai.com and chat with us or e mail us at cc@humaridawai.com, Monday to Sunday.

·  Humari Dawai customer care team will verify the claim made by the customer within 72 (seventy-two) business hours from the time of receipt of complaint.

·  Once the claim is verified as genuine and reasonable, Humari Dawai team will initiate the collection of product(s) to be returned.

·  The customer will be required to pack the product(s) in original manufacturer's packaging along with Original Invoice

·  Refund will be completed within 10 (ten) days from date of reverse pick up (if required). 

REFUND PROCESS:

In all the above cases, if the claim is found to be valid, Refund will be made as mentioned below:

·  Order placed through online wallet will be credited to the wallet .

·  Order placed through cash on delivery will be refunded through fund transfer to customer bank account.

·  Order placed through any other means of payment, refunded amount will be credited to respective source.

ONLINE CONSULTATION:

In case of online consultation, a customer will be eligible to raise a request for Refund only in case the consultation query is not replied within specified timeline. 

The customer is required to raise the Refund request with Humari Dawai customer care within 72 (seventy-two) hours from the time of submission of query or receiving of response. The request for the Refund will be validated by Humari Dawai customer care team. 

In case of valid Refund, the same will be done by crediting the bank account of the customer. Refund process shall be completed within 15 (fifteen) days from the date of submission of the request for Refund. 

MEDICAL TEST:

In case of medical tests, a Refund request may be raised in the following cases:

·  If the report has been challenged and no proper justification (i.e. reasonable clarification provided either by Humari Dawai or the diagnostic centre) has been provided; 

·  If the time limit within which a report has to be provided to the patient is breached by 72 (seventy-two) hours and no proper justification (i.e reasonable clarification provided either by Humari Dawai or the diagnostic centre) has been provided.

SHIPPING CHARGES:

Estimated shipping charges are calculated as per the value of the order and can be viewed in the cart section at the time of checkout. For any further shipping related information, please write to cc@humaridawai.com

For any Refund related information, please write to  cc@humaridawai.com

CANCELLATION POLICY:

The customer can cancel the order for the product till Humari Dawai ship it. Orders once shipped cannot be cancelled. 

The customer can cancel the order for medical test till the collection of sample. 

Humari Dawai Cancellation :

There may be certain orders that Humari Dawai or it's partners are unable to accept and service and these may need to be cancelled. Some situations that may result in your order being cancelled include, non-availability of the product or quantities ordered by you or inaccuracies or errors in pricing information specified by our partners. 

Humari Dawai also reserves the right to cancel any orders that classify as .

·  Fake Doctor Prescription found to place Order

·  Products ordered are not for self-consumption but for commercial resale

·  Multiple orders placed for same product at the same address

·  Bulk quantity of the same product ordered; 

·  Invalid address given in order details; 

·  Any malpractice used to place the order, etc.

No cancellation charges shall be levied for cancellation of an order in accordance with the terms of this policy.